32 lines
1.9 KiB
Markdown
32 lines
1.9 KiB
Markdown
#|||ORG_NAME||| #Vishing #pretext
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Hello I'm (name) from (place). I'm helping (linked in it user) from your IT team track down a problem with your computer management system and just need to confirm some information about your computer real quick, is now a bad time to talk?
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Great I just need to confirm that my inventory report here is accurate.
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Are you currently running Windows 11? y -
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Microsoft Office is currently installed, correct? y
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When was the last time your computer had a reboot? y
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Your primary browser is firfox?
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Oh thats strange it seems our report is wrong then... I don't think our program on your computer is checking in correctly... uhhh I want to make sure you're getting all the windows updates we need to be compliant.
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Hold the windows key on your keyboard and press the r button. in the box that opens up type cmd.exe and press enter.
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This will open a scary black box, but don't worry I'll walk you through what we need here, it'll be pretty easy.
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In that box type systemifo all one word and press enter.
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Scroll up through that output and find the section that talks about hotfixes, how many are installed?
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That doesn't seem like the right number to me, can you read me the last 3 that are listed there?
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yeah you're definitely not getting all of the windows updates. This is going to take a bit of troubleshooting to figure out. Would you mind hopping in a Zoom call with me and sharing your screen so I can check a few things? This should only take a couple of minutes.
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(open up the services manager and scroll through it, check some program files folders, and run a few commands in cmd to act like I'm troubleshooting.)
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Hmmm everything looks ok on this end. I'm going to do some troubleshooting on the server side and see if we can get to the bottom of this. I don't think we'll need anything else from you to fix this, but if that changes I'll let you know. Thank you for your time.
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